Introduction
Data Controller
Personal Data Collected
Limitations on Processing
Information Provided When Collecting Data
Security Measures
Rights
The processing of personal data carried out through this Ponferrada City Council website (hereinafter, the “Council”) is governed in accordance with European data protection legislation — Regulation (EU) 2016/679, General Data Protection Regulation (GDPR) — Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, and any other applicable data protection regulations, in order to ensure at all times the fundamental right to data protection of users of this website.
By reading this Privacy Policy, users are informed of the manner in which the Council collects, processes and protects personal data obtained through this website. Users are advised to read this Privacy Policy carefully. It has been drafted in a clear and straightforward manner to facilitate understanding, allowing users to freely and voluntarily decide whether they wish to provide their personal data to the Council through the various available means.
The purpose of this Privacy Policy is to provide information about the rights granted under the GDPR. Should you have any queries regarding the processing of your personal data, please contact: lopd@ponferrada.org.
The data controller responsible for the processing of data on this website is:
Ponferrada City Council
Tax ID: P2411800B
Plaza Ayuntamiento, 1
24401 Ponferrada (León), Spain
Telephone: +34 987 446 600
The Council collects personal data in order to provide access to, and deliver, certain services offered through this website. Some data are provided directly by users, for example when completing an application form. Other data may be collected indirectly through technology, such as cookies.
The means used by the Council to collect and process personal data include:
Forms
Through digital or electronic forms, the Council collects personal data required to provide services available on this website.
Emails
Email addresses published on the Council’s website may be used as channels for collecting personal data.
Applications (Apps)
Ponferrada City Council applications collect personal data necessary to provide their respective services.
Cookies
The Council may use technical cookies (small data files sent by the server to the user’s device) to carry out functions considered essential for the proper functioning and display of the website.
As a general rule, data requested in website forms are mandatory (unless otherwise indicated) in order to fulfil the stated purposes. When using other communication channels, users must provide only the information strictly necessary in each case.
Users assume responsibility for any excessive or inappropriate data voluntarily provided through the available data collection channels.
The Council does not authorise minors under the age of 14 to provide personal data through the channels available on this website (including web forms or email). Individuals providing personal data through such means formally declare that they are over 14 years of age. The Council shall not be held liable for non-compliance with this requirement.
Where services are specifically intended for minors under 14, appropriate mechanisms will be established to obtain parental or legal guardian consent.
Whenever personal data are collected via a form (online or downloadable) or other communication channels available on the website, the data subject will be informed in accordance with applicable data protection legislation.
Information will be provided as follows:
– Forms (online and downloadable): information will be included within the form itself.
– Emails: information is available in the corresponding information notice.
– Apps: information is provided within each application.
– Cookies: information is available in the Cookie Policy.
Users are responsible for ensuring the accuracy and truthfulness of the personal data provided. Should any changes occur, users must inform the Council in order to keep the data up to date.
The Council adopts appropriate security measures in accordance with current data protection legislation in order to safeguard users’ fundamental right to data protection.
Technical and organisational measures are implemented to ensure a level of security appropriate to the risks associated with the processing of personal data on this website.
Data subjects may exercise their rights of access, rectification, erasure and other applicable rights before Ponferrada City Council:
Address: Plaza Ayuntamiento, 1. 24401 Ponferrada (León), Spain
Subject line: Data Protection Ref.
Or via Electronic Administration: http://clic.ponferrada.org
Data subjects have the right to:
– Obtain confirmation as to whether the Council is processing their personal data.
– Access their personal data and request rectification of inaccurate data.
– Request erasure of data where, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In certain circumstances, data subjects may request:
– Restriction of processing, in which case data will only be retained for the establishment, exercise or defence of legal claims.
– Objection to processing, in which case the Council will cease processing unless there are compelling legitimate grounds or for the establishment or defence of claims, including processing for automated individual decision-making.
– Data portability, enabling data to be provided to the data subject or transmitted to another controller in a structured, commonly used and machine-readable format.
Where processing is based on consent, data subjects have the right to withdraw consent under the conditions established by applicable data protection legislation.
If you consider that your rights have been infringed, particularly if you have not obtained satisfaction in exercising them, you may lodge a complaint with the competent Supervisory Authority:
Spanish Data Protection Agency (AEPD)
C/Jorge Juan, 6
28001 Madrid, Spain
Electronic Office: sedeagpd.gob.es
However, as a first step, you may contact the Council at: lopd@ponferrada.org.
Last updated: 13/02/2026
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